In this episode, Pete explores a new chapter for Nordstrom: a partnership with FAO Schwarz that brings the iconic toy retailer into Nordstrom stores in a way the company has never done before. Pete talks with Kirk McLean, Co-Founder of ThreeSixty Group, which owns FAO Schwarz, about the history and appeal of the beloved brand, and how the two company’s shared values around the customer experience, innovation, and empowerment have led to this exciting new collaboration. Then, Rachel Eichen, who previously ran the Kids business at Nordstrom shares her experience ushering in this budding new relationship with FAO, reimagining the in-store experience with an immersive, interactive world of toys and discovery. It’s been a unique opportunity for Nordstrom and our people to create something different, and an experience customers are already embracing. Thanks for tuning in to episode 122. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.