What does it take to create a shopping experience that captivates customers around the globe? To answer that question we’re diving deep into the minds of two extraordinary leaders in the retail industry. CEO of Le Bon Marché in Paris, Patrice Wagner, and Chairman and CEO of the Selfridges Group in London, André Maeder. Both of these guys began their careers in retail working on the shop floor; selling face-to-face with customers. They express true appreciation for front-line employees, and inherent joy in the process of improving the customer experience. They each rose through the ranks at some of the most prestigious department stores in the world, accumulating a wealth of knowledge and expertise suitable now to uphold the legacies of the aforementioned Le Bon Marché in Paris and Selfridges in London. Each of these stores, in its own way, continuously garners worldwide attention and respect through unique customer engagement that goes far beyond just shopping for clothes. From incredible food offerings to fine art exhibitions and theater performances, to indoor skateparks and celebrity appearances, Patrice and André take big swings and try new things to surprise and delight customers with distinct one-of-a-kind environments. Together they’ll share insights into the key focal points of running their businesses, the challenges they face, and an inspiring vision for the future of department stores. Thanks for tuning in to episode 73. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.